Cancellation & Refund
Policy

1. Booking Confirmation

• A reservation is confirmed only after receipt of the required advance payment and written confirmation from Basant Niwas Boutique Homestay.
• By confirming your booking, you agree to this Cancellation & Refund Policy.

2. Cancellation Policy

• All confirmed bookings are non-refundable.
• If a guest chooses to cancel a confirmed reservation for any reason, the advance payment will not be refunded.
• Failure to arrive on the scheduled check-in date ("No Show") will be treated as a cancellation, and no refund will be provided.

3. Non-Transferable Bookings

• Confirmed bookings are non-transferable.
• Bookings cannot be transferred to another person or to different dates without the prior written approval of the management.
• Any approved change is entirely at the discretion of Basant Niwas Boutique Homestay and may involve additional charges.

4. Balance Payment

• Where a guest has agreed to pay a balance amount before or at check-in, cancellation does not automatically release the guest from this contractual obligation.
• The management reserves the right to recover any outstanding amount in accordance with the agreed booking terms.

5. Early Departure

• Guests who check out earlier than their confirmed departure date will not be entitled to any refund for unused nights.

6. Force Majeure

In exceptional circumstances beyond the reasonable control of either party—such as natural disasters, government restrictions, pandemics, or other force majeure events—the management may, at its sole discretion, offer an alternative stay date or another suitable resolution. Such decisions are made on a case-by-case basis and do not create an obligation to provide a refund.

7. Cancellation by Basant Niwas

If Basant Niwas Boutique Homestay is unable to honour a confirmed reservation due to unforeseen circumstances within our control, guests will be offered either:

• A full refund of the amount paid; or
• An alternative accommodation date, subject to availability and mutual agreement.

8. Refund Processing

Where a refund is approved by the management, it will normally be processed through the original mode of payment within 7–14 business days, subject to banking timelines.

9. Contact Us

For any questions regarding cancellations or refunds, please contact:

Ra Dha Sva Aa Mi 🙏🏻

Thank you for choosing Basant Niwas Boutique Homestay. We value your trust and look forward to welcoming you with warmth and hospitality.