PRIVACY POLICY
Your Privacy
Matters to Us
At Basant Niwas, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
At Basant Niwas Boutique Homestay, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you contact us, make a reservation, or stay at our property.
1. Information We Collect
We may collect:
- Name
- Mobile number
- Email address (if provided)
- Residential address
- Government-issued identity details as required by law
- Booking and payment information
- Guest preferences and special requests
- CCTV recordings in common areas for safety and security
2. How We Use Your Information
Your information is used to:
- Confirm and manage reservations
- Complete guest check-in and check-out
- Comply with legal and regulatory requirements
- Communicate booking updates and important information
- Improve our services and guest experience
- Respond to your enquiries and feedback
- Ensure the safety and security of guests and staff
3. Information Sharing
We do not sell, rent, or trade your personal information.
Information may be shared only:
- When required by law or government authorities.
- With payment service providers for processing payments.
- With trusted service providers who assist in operating our business and are required to maintain confidentiality.
4. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.
5. CCTV Surveillance
For the safety and security of our guests and property, CCTV cameras may be installed in common areas. Cameras are not installed inside guest rooms or private areas.
6. Cookies and Website
If you visit our website, basic technical information such as browser type, device information, and website usage data may be collected to improve website performance and user experience.
7. Your Rights
You may request to:
- Access your personal information.
- Correct inaccurate information.
- Update your contact details.
- Request deletion of personal data where legally permitted.
Certain records may be retained where required by applicable laws.
8. Children's Privacy
Children staying at the property must be accompanied by a parent or legal guardian. We do not knowingly collect personal information directly from children without appropriate supervision.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will become effective upon publication on our website or other official communication channels.
10. Contact Us
For any questions regarding this Privacy Policy or your personal information, please contact:
Ra Dha Sva Aa Mi 🙏🏻
We appreciate the trust you place in Basant Niwas Boutique Homestay and remain committed to protecting your privacy.
